Meet Monica Moldovan: Senior Key Account Manager

Strengthening Client Relationships & Driving Business Success

Whether you’re a long-time client of Express Business Funding (EBF) or a new partner, chances are you’ve had the pleasure of working with Monica Moldovan. As our Senior Key Account Manager and the longest-standing member of the EBF team, Monica has dedicated over 20 years to fostering strong business relationships, ensuring client satisfaction, and delivering exceptional service.

Her friendly approach, professional dedication, and personalized service make her a trusted partner for businesses navigating financial solutions. If you’ve ever called EBF, Monica was likely the warm, welcoming voice on the other end—ready to assist with unwavering commitment.

Building Lasting Customer Relationships

Monica is more than an account manager—she’s a true advocate for customer success. Her ability to build and maintain long-term client relationships has set a standard of customer retention that few can match. Many clients, even after completing their financing solutions with EBF, continue to reach out to Monica—not just for business but for the genuine connection she fosters.

“The best part of my job? Without a doubt, it’s the relationships I build with our customers. Seeing them succeed and knowing I played a small role in that journey is incredibly rewarding.” – Monica Moldovan

She exemplifies the EBF promise: “You are more than just a number.” Her approach to customer care and customer support ensures that every client receives not just financial solutions but also guidance, support, and a trusted partnership.

Client-Focused Service

Monica has assisted countless businesses in stabilizing cash flow, managing financial transitions, and planning for future growth. Whether helping a new client through onboarding or guiding a long-term customer through expansion, her dedication to business success is unmatched.

Some ways Monica supports EBF clients include:

✔ Proactively identifying financial solutions tailored to client needs.

✔ Ensuring smooth onboarding through pre-vetting processes.

✔ Providing ongoing support to maintain strong business relationships.

✔ Offering financial insights to help businesses make informed decisions.

Efficiency, Expertise & Operational Excellence

Beyond her outstanding customer relationships, Monica is a powerhouse in account management, operational excellence, and business success. She seamlessly balances client support with back-end operations, ensuring smooth transactions and excellent service delivery.

Key Areas of Expertise:

Key Account Management: Overseeing high-value client accounts with personalized service and strategic solutions to achieve business goals.
Pre-Vetting Customers: Applying her deep industry knowledge to assess and guide new clients through efficient onboarding.
Administrative Skills & Financial Statements: Managing essential processes with precision, ensuring a seamless experience for clients while maintaining accuracy in financial documentation.
Internal Collaboration & Team Support: Strengthening teamwork by mentoring colleagues, providing guidance, and fostering a culture of success and continuous improvement.

Behind-the-Scenes Excellence

While Monica is known for her exceptional client service, her work behind the scenes is equally vital. She maintains accurate financial documentation, upholds compliance standards, and optimizes operational workflows for efficiency. Her ability to maintain both front-facing customer engagement and back-end efficiency makes her an invaluable asset to the EBF team.

A Pillar of the EBF Team

Monica’s impact goes beyond customer relationships—she’s also a cornerstone of internal collaboration and team support. She has been a guiding force for colleagues, offering mentorship, encouragement, and leadership.

Her ability to celebrate milestone achievements and support her teammates has made her a valued friend and mentor within the organization. Whether helping a new team member learn the ropes or assisting a colleague in refining a process, Monica is always ready to contribute to the EBF culture of teamwork and growth.

Her presence ensures that Express Business Funding is not just a financial services provider, but a company driven by teamwork, trust, and exceptional customer experiences. Through effective communication and a commitment to business operations efficiency, Monica continuously helps improve internal processes while maintaining high client engagement and satisfaction.